Terms & Conditions

Version: 1.0  |  Last Updated: 03 November 2026

1. Introduction & Acceptance

Welcome to Alevbet, accessible at alevbet-cy.com. These Terms & Conditions (the "Agreement" or "T&C") govern the entire relationship between you (the "Player", "User" or "you") and Alevbet (the "Company", "we", "us" or "our") in connection with the use of the website, all gaming services, promotions, and any related content made available through the platform.

By visiting, registering, or placing any wager on alevbet-cy.com, you confirm that you have read, understood, and agree to be legally bound by this Agreement in its entirety, together with our Privacy Policy and our Responsible Gaming Policy, which are incorporated herein by reference. If you do not accept these terms, you must immediately cease using the platform.

We reserve the right to amend, update, or replace this Agreement at any time. Where changes are material, we will provide reasonable advance notice via email or a prominent website notice. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically.

2. Definitions

The following terms carry the meanings assigned to them below whenever they appear in this Agreement, whether capitalised or not:

• Account — the personal registered account created by a Player on the platform to access the Services.
• Balance — the aggregate of Real Money Funds and Bonus Funds standing to the credit of a Player's Account at any given time.
• Bonus Funds — promotional credits granted by the Company to a Player, subject to wagering requirements and other conditions set out in Section 6.
• Company — the operator of alevbet-cy.com, as further described in Section 1.
• Game Rules — the specific rules, paytables, and return-to-player (RTP) information applicable to each individual game offered on the platform.
• KYC — Know Your Customer procedures, including identity, age, and source-of-funds verification, as described in Section 3.
• Platform — the website alevbet-cy.com, including all sub-pages, mobile versions, and any applications operated by the Company.
• Player — any natural person who has registered an Account and uses the Services.
• Real Money Funds — funds deposited by a Player using any accepted payment method, net of withdrawals and charges.
• Responsible Gaming Tools — features including deposit limits, session limits, self-exclusion, and cooling-off periods described in Section 13 and at /responsible-gaming.
• Services — all gaming products, betting services, promotions, tournaments, and ancillary services offered through the Platform.
• Wagering Requirement — the number of times a bonus amount (or deposit-plus-bonus) must be staked before the resulting winnings are eligible for withdrawal.

3. Eligibility & Registration

3.1. Age Requirement

Access to the Services is strictly restricted to individuals who are at least 18 years of age. It is both illegal and a serious breach of this Agreement for anyone under 18 to register, deposit, or place wagers on the Platform. We apply robust age-verification measures at registration and may request documentary proof of age at any time. Any Account found to belong to a minor will be suspended immediately, all Bonus Funds will be voided, and any net deposits held will be reviewed in accordance with applicable law before any refund decision is made.

3.2. Geographic Restrictions

The Services are offered to Players located in jurisdictions where accessing the platform does not constitute a breach of local law. It is your sole responsibility to verify whether your use of the Platform is lawful in your country or territory of residence before registering. The Company makes no representation that the Services are appropriate or lawfully available in all locations. We reserve the right to restrict or block access from any jurisdiction at our discretion and without prior notice.

3.3. Registration Process

To open an Account you must complete the registration form truthfully and in full, providing at minimum your:

• Full legal name (as it appears on an official identity document);
• Date of birth;
• Residential address;
• Valid email address; and
• Mobile telephone number.

You warrant that all information supplied is accurate, current, and not misleading. You must promptly update your Account details if any information changes. Providing false details constitutes a material breach of this Agreement and may result in immediate Account suspension and forfeiture of all Balances.

3.4. Know Your Customer (KYC) Verification

In compliance with anti-money laundering (AML) obligations and responsible gaming standards, we are required to verify the identity of all Players. You may be asked to submit one or more of the following documents at any stage:

• Proof of Identity — a valid government-issued passport, national identity card, or driver's licence;
• Proof of Address — a utility bill, bank statement, or official government correspondence dated within the last three months;
• Proof of Payment Method — a scan or photograph of the card or e-wallet account used to fund the Account;
• Source of Funds/Wealth — bank statements, payslips, or other documentation demonstrating the legitimate origin of funds.

Until KYC verification is complete, we may place a hold on withdrawals. Failure to provide satisfactory documentation within a reasonable timeframe may result in Account restrictions or closure. All submitted documents are processed in accordance with our Privacy Policy.

3.5. One Account Per Player

Each Player is permitted to hold only one Account on the Platform. Operating multiple Accounts — whether under the same or different names, email addresses, payment methods, or device identifiers — is strictly prohibited. If duplicate Accounts are detected, the Company reserves the right to close all related Accounts, void any associated bonuses, and withhold winnings obtained through the duplicated Accounts. The Player may be required to complete a further round of KYC before the primary Account is reinstated.

3.6. Legal Capacity

By registering, you represent and warrant that you are not subject to any legal prohibition on entering into binding contracts, are not a politically exposed person (PEP) without prior disclosure, and are not acting on behalf of any third party. Employees of the Company and their close relatives are not permitted to open Player Accounts without prior written approval from senior management.

4. Account Management

4.1. Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. You must choose a strong, unique password and must not share your username or password with any third party. The Company will never ask you for your password by email, telephone, or chat. Any activity conducted via your Account — whether authorised by you or not — shall be deemed your responsibility unless you have notified us promptly in writing at support@alevbet-cy.com of any unauthorised access. We strongly recommend enabling any two-factor authentication feature offered on the Platform.

4.2. Account Currency

The primary account currency is EUR (Euro). All deposits, bonuses, wagers, and withdrawals are denominated in EUR unless an alternative currency is expressly offered at registration. Currency conversion fees, where applicable, are the responsibility of the Player and will be disclosed at the point of transaction.

4.3. Account Closure by the Player

You may close your Account at any time by contacting our support team at support@alevbet-cy.com. Prior to closure, any remaining Real Money Balance will be subject to standard withdrawal processing, provided all outstanding KYC requirements have been satisfied. Bonus Funds are forfeited upon voluntary account closure unless otherwise stated in the relevant promotion's specific terms.

4.4. Inactive Accounts

An Account is considered inactive if no login, deposit, or wagering activity has taken place for a continuous period of 12 months. Following this period, the Company may apply a monthly account maintenance fee in accordance with our published fee schedule, which will be deducted from the available Real Money Balance. You will receive written notice by email before such charges commence. Once the Balance reaches zero, the Account will be archived. To reactivate an archived Account, please contact support.

4.5. Suspension and Closure by the Company

We reserve the right to suspend, restrict, or permanently close any Account, and to withhold or void any Balance, if we have reasonable grounds to believe that a Player has: (a) provided false registration information; (b) breached any provision of this Agreement; (c) engaged in fraudulent, collusive, or abusive behaviour; (d) attempted to exploit a software error or bonus abuse; or (e) used the Services in connection with any unlawful activity. Where appropriate, we will notify the Player of the reason for suspension. Where we are not permitted by law to disclose the reason, we will confirm only that the Account has been restricted.

5. Deposits & Withdrawals

5.1. Accepted Payment Methods

The following payment methods are available to Players, subject to availability in your jurisdiction and ongoing KYC status:

The Company does not accept cash, money orders, or payments from third parties. All funds deposited must originate from an account or card held in the Player's own name. Third-party payments, once identified, will be returned and the Account may be suspended pending investigation.

5.2. Deposits

All deposits are subject to a minimum transaction amount, which is displayed in the cashier at the time of each transaction. There is no maximum deposit limit imposed by the Company by default; however, you may set your own deposit limits at any time using the Responsible Gaming Tools available in your Account settings or at /responsible-gaming. Deposits are generally credited instantly, though delays caused by the payment provider, your issuing bank, or blockchain confirmations are beyond our control. The Company does not charge transaction fees on deposits; however, your payment provider may apply its own charges.

5.3. Withdrawals

Withdrawal requests may be submitted at any time via the cashier section of your Account. The following conditions apply:

• Your Account must be fully KYC-verified before any withdrawal is processed.
• Withdrawals must be made using the same payment method used for the corresponding deposit, unless that method does not support withdrawals (e.g., Paysafecard), in which case an alternative verified method may be approved by the Company.
• A minimum withdrawal amount applies and is shown in the cashier at the time of the request.
• The Company reserves the right to split large withdrawals into multiple instalments if required for operational reasons. In such cases, the Player will be notified.
• Withdrawal requests are subject to a pending period of up to 24 hours during which the Player may cancel the request via the cashier. After the pending period expires, the request cannot be reversed.

Processing times stated in Section 5.1 begin after the pending period has elapsed and KYC requirements have been met. The Company aims to process all withdrawal requests within the timeframes indicated, but cannot be held responsible for delays attributable to third-party payment providers or banking institutions.

5.4. Anti-Money Laundering

All transactions are monitored for potential money laundering and fraud. The Company reserves the right to request documentation confirming the source of any funds at any point during the Player's account lifecycle. Any suspicion of money laundering, terrorist financing, or other financial crime will be reported to the relevant authorities without prior notice to the Player. In such cases, the Account will be immediately frozen pending investigation.

6. Bonuses & Promotions

6.1. General Bonus Conditions

From time to time, Alevbet offers bonuses, free spins, cashback rewards, reload promotions, and other promotional incentives (collectively, "Bonuses"). All Bonuses are subject to the specific terms and conditions stated on the promotion page, which supplement and, where inconsistent, override the general provisions of this Section 6. Bonuses are available to eligible registered Players only. Unless expressly stated, Bonuses apply only to Real Money Funds deposited during the specified promotion period.

6.2. Claiming Bonuses

To claim a Bonus, the Player may need to enter a promotional code at the cashier or opt in via the promotions page before making the qualifying deposit. Bonuses not claimed within the specified claim window will expire automatically. The Company reserves the right to withdraw any Bonus offer at any time prior to a Player having met the eligibility conditions for that Bonus.

6.3. Wagering Requirements

Unless expressly stated otherwise in the individual promotion's terms, the following default wagering rules apply:

• Bonus Funds must be wagered a specified number of times (the "Wagering Requirement") before any withdrawal of associated winnings is permitted.
• Wagering is calculated on the Bonus amount only, unless the promotion specifies a deposit-plus-bonus calculation.
• Wagering contributions vary by game type. A standard contribution table is as follows:

Specific promotional offers may feature different contribution rates; always review the individual promotion terms before opting in.

6.4. Bonus Expiry

Bonus Funds and associated free spins that have not been wagered within the stipulated validity period (stated on each individual promotion page, typically 7–30 days from the date of crediting) will expire automatically and be removed from the Account Balance. No compensation or extension will be granted once a Bonus has expired unless a system error on the Company's part caused the premature expiry.

6.5. Bonus Abuse & Prohibited Practices

The Company has a zero-tolerance policy toward bonus abuse. The following practices are strictly prohibited and may result in the voiding of all Bonus Funds, suspension of the Account, and recovery of any winnings derived from abuse:

• Opening multiple Accounts to claim the same Bonus more than once;
• Using low-risk betting strategies (e.g., placing near-equal bets on opposing outcomes) to artificially fulfil wagering requirements;
• Colluding with other Players to exploit promotions;
• Exploiting errors, miscalculations, or software bugs in the bonus system.

6.6. Withdrawal of Real Money Funds During Active Bonus

If a Player requests a withdrawal while holding an active Bonus, the Bonus Funds and any associated winnings derived from those Bonus Funds may be forfeited. The withdrawal of any portion of the Real Money Balance does not automatically remove an active Bonus. Please review the cashier and active bonus screen before submitting a withdrawal request.

7. Games & Fair Play

7.1. Random Number Generator (RNG)

All electronic games offered on the Platform — including but not limited to slots, virtual table games, and video poker — utilise a certified Random Number Generator (RNG). The RNG produces statistically independent and unpredictable results for each game round. Our RNG and game systems are independently tested and certified by recognised third-party testing laboratories to ensure randomness, fairness, and compliance with stated return-to-player (RTP) percentages. Certificates of compliance are available upon reasonable request by contacting support@alevbet-cy.com.

7.2. Game Rules & Return-to-Player (RTP)

Each game available on the Platform is accompanied by its own Game Rules, which contain the applicable RTP, paytable, and specific gameplay instructions. The Company does not alter Game Rules or RTP settings during a Player's active session. Before commencing play, Players are strongly encouraged to review the Game Rules for each title. RTP percentages are theoretical long-term averages and do not guarantee specific outcomes for any individual session or Player.

7.3. Disconnection and Technical Malfunction

In the event of a disconnection or technical failure during gameplay, the Company's system will retain a record of the game state at the moment of interruption. Upon reconnection, the Player will generally be able to resume or complete the interrupted round from its recorded state. Bets placed on interrupted rounds will be settled in accordance with the recorded game state at the point of disconnection. The Company accepts no liability for losses resulting from Internet outages or technical failures on the Player's end.

Should a technical malfunction affect the integrity of the game outcome — including but not limited to software errors, server failures, or incorrect pay-table displays — the Company reserves the right to void the affected round(s). Any winnings paid in error due to a malfunction are not valid and must be returned. The Company will notify the affected Player as soon as reasonably practicable.

7.4. Prohibited Conduct in Games

The following activities are strictly prohibited and will result in Account suspension, voiding of all associated winnings, and potential legal action:

• Use of automated software (bots) — using any software, script, or program to automate gameplay, place bets, or interact with the platform;
• Cheating or collusion — cooperating with other Players or casino employees to gain an unfair advantage;
• Exploitation of glitches — deliberately using a known software error to generate winnings not achievable through normal gameplay;
• Card counting or prohibited strategies in live games — employing techniques expressly prohibited by the applicable Game Rules;
• Chargebacks — initiating a chargeback or dispute with your payment provider while retaining winnings derived from the deposited funds.

7.5. Third-Party Game Providers

Many games on the Platform are supplied by independent, licensed third-party software providers. The Company acts as a platform intermediary for these games and is not responsible for the proprietary game software itself; however, we only partner with providers whose games meet our compliance and fair-play standards. Any material dispute about a specific game outcome must be referred to the Company's support team first, as set out in Section 11.

8. Tournaments & Lotteries

8.1. Tournament Structure

The Company may periodically operate online tournaments, leaderboard competitions, and prize draws ("Tournaments"). Each Tournament is governed by its own specific promotional terms, which will be published on the promotions page prior to the Tournament's commencement. Key elements such as entry requirements, eligible games, scoring methodology, prize pool, prize distribution, and duration will be clearly stated in those terms. By entering a Tournament, you agree to its specific terms in addition to this Agreement.

8.2. Prize Allocation & Disqualification

Tournament prizes will be credited to the winning Players' Accounts within a reasonable period after the conclusion of the Tournament, as specified in the Tournament terms. The Company reserves the right to disqualify any Player from a Tournament if the Player has: engaged in collusion; exploited a software error to manipulate the leaderboard; breached any provision of this Agreement; or used automated tools. Disqualified Players will forfeit any prizes and may be permanently banned from future Tournaments.

8.3. Prize Draws and Lotteries

Where the Company conducts prize draws, the winner(s) will be selected by a verifiably random process. Results will be published on the Platform within a reasonable timeframe after the draw. Players are responsible for ensuring their Account contact details are current to facilitate prize notification. Unclaimed prizes will be subject to an expiry period as stated in the individual promotion terms.

9. Intellectual Property

All content on the Platform — including but not limited to the Alevbet brand name and logo, website design, text, graphics, artwork, audio, software code, and game interfaces — is the exclusive intellectual property of the Company or its third-party licensors, and is protected by applicable copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. You must not: copy, reproduce, distribute, or publicly display any part of the Platform; create derivative works based on any Platform content; reverse-engineer or decompile any software; remove or alter any copyright or trademark notice; or use the Company's brand assets in any manner without express prior written consent.

Any user-generated content (including chat messages, reviews, or support communications) submitted to the Platform is licensed to the Company on a non-exclusive, royalty-free basis for the purpose of operating and improving the Services. You represent that any content you submit does not infringe any third-party rights.

10. Limitation of Liability

10.1. No Warranty

The Platform and all Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, the Company makes no warranties, express or implied, regarding the uninterrupted availability, security, accuracy, or fitness for a particular purpose of the Platform or any game offered therein.

10.2. Exclusions

To the maximum extent permitted by law, the Company shall not be liable for:

• Any direct, indirect, incidental, consequential, or special damages arising from your use of or inability to use the Platform;
• Loss of data, loss of profits, or loss of anticipated savings, even if the Company has been advised of the possibility of such losses;
• Interruptions to Service caused by circumstances beyond the Company's reasonable control, including acts of God, Internet outages, regulatory actions, or third-party system failures;
• Errors or omissions in game content provided by third-party software suppliers;
• Any unauthorised access to your Account resulting from your failure to maintain the security of your login credentials.

10.3. Cap on Liability

Where liability cannot be entirely excluded under applicable law, the Company's total aggregate liability to you for any single claim or series of related claims shall not exceed the total net deposits made by you to the Platform in the thirty (30) calendar days immediately preceding the event giving rise to the claim. Nothing in this Agreement excludes or limits the Company's liability for fraud, wilful misconduct, personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

10.4. Player Responsibility

Gambling carries inherent financial risk. You acknowledge that you gamble voluntarily, with full awareness of the risks involved, and that the Company cannot be held liable for any gambling losses incurred on the Platform. It is your responsibility to manage your gambling expenditure within your personal financial means. The availability of Responsible Gaming Tools does not transfer responsibility from the Player to the Company.

11. Dispute Resolution

11.1. Informal Resolution

In the event of any dispute, complaint, or query relating to the Services, we encourage you to first contact our Customer Support team at support@alevbet-cy.com. Our team is available around the clock and will endeavour to acknowledge your complaint within 24 hours and resolve it within five (5) business days. Please provide as much detail as possible, including your Account username, the date and time of the event, the game or transaction reference, and a clear description of the issue.

11.2. Formal Complaints Procedure

If you are not satisfied with the initial response, you may escalate the matter by submitting a formal written complaint to compliance@alevbet-cy.com. A senior member of the compliance team will conduct a full review of the case and respond within ten (10) business days. The Company will treat all complaints with fairness, impartiality, and confidentiality. All correspondence and supporting evidence submitted in connection with the complaint will be retained for a minimum of five years.

11.3. Deadlock

If after exhausting the internal complaints procedure you remain dissatisfied with the outcome, you may refer the dispute to an independent Alternative Dispute Resolution (ADR) provider. Details of the applicable ADR service will be provided in the Company's final written response to your complaint. You also retain the right to pursue legal remedies through the courts of competent jurisdiction.

11.4. Time Limitation

All claims relating to gaming transactions must be raised within 90 calendar days of the date of the disputed transaction or event. Claims submitted outside this period may not be entertained. The 90-day limitation does not affect any statutory rights you may have under applicable consumer protection legislation.

11.5. Game Outcome Disputes

Where a dispute concerns the outcome of a particular game round, the Company's server log records shall be considered the definitive and authoritative record of game activity. In the event of any discrepancy between the client-side display on your device and the Company's server log, the server log will prevail. If an error in the server log itself is identified, the matter will be referred for independent technical review.

12. Health & Safety

The Company recognises that prolonged or intensive online gaming can have a negative impact on physical and psychological well-being. We encourage all Players to:

• Take regular breaks during gaming sessions and to avoid extended, uninterrupted play;
• Maintain a healthy balance between online gaming and other social, professional, and recreational activities;
• Be aware of the physical signs of excessive screen time, including eye strain, headaches, and disrupted sleep patterns;
• Avoid gambling as a coping mechanism for stress, depression, anxiety, or other mental health challenges.

Certain games may contain flashing lights or rapidly changing visual sequences that could potentially affect individuals with photosensitive epilepsy. If you or a family member has a history of photosensitive epilepsy, please consult a medical professional before playing such games. The Company will endeavour to display appropriate warnings where known risks exist.

Our Customer Support team can be reached at support@alevbet-cy.com if you are concerned about the health impact of your gaming activity. We will direct you to appropriate support resources and, where necessary, assist you in activating protective account measures as described in Sections 13 and at /responsible-gaming.

13. Responsible Gaming

Alevbet is committed to promoting a safe and responsible gaming environment. We believe that gambling should be an enjoyable form of entertainment, not a source of financial distress or personal harm. Our dedicated Responsible Gaming Policy at /responsible-gaming sets out in full detail all the tools, procedures, and resources available to Players who wish to manage their gambling activity or seek assistance.

13.1. Self-Management Tools

The following tools are available to all registered Players free of charge via the Account settings or by contacting support:

• Deposit Limits — set daily, weekly, or monthly limits on the amount you can deposit;
• Loss Limits — cap the amount you can lose within a defined period;
• Session Time Limits — restrict the duration of individual gaming sessions;
• Reality Check Notifications — receive periodic on-screen reminders of how long you have been playing;
• Cooling-Off Period — take a short break from the Platform for a specified period (24 hours to 6 weeks);
• Self-Exclusion — suspend your Account for a minimum period of six months; requests will be honoured within 24 hours of receipt.

13.2. Underage Gambling Prevention

Access to the Platform is strictly prohibited for anyone under the age of 18. If you share a device with minors, we strongly recommend installing parental control software to prevent underage access. Tools such as GamBan, Net Nanny, and similar services can be used to block access to gambling websites across all devices in your household.

13.3. Support Organisations

If you or someone you know may be experiencing gambling-related difficulties, the following organisations can provide free, confidential assistance:

• Safer Gambling Cyprus — safergambling.gov.cy | Helpline 1422 (free, daily 09:00–21:00)
• PHAROS Centre — Free counselling for problematic gambling | pharoscenter.org
• Cyprus National Addictions Authority (NAAC) — Helpline 1402 | naac.org.cy
• Kinitro Centre (Paralimni) — Free individual, group therapy, and family counselling for gambling addiction
• Counselling Station Apofasizo — Free addiction counselling | Tel: 70005537
• Helpline 1480 — Support for problematic online gambling and digital technology misuse | helpline1480.org.cy
• GamCare — International support for problem gamblers | gamcare.org.uk

For the full responsible gaming framework, tools, and a self-assessment questionnaire, please visit our dedicated page at /responsible-gaming.

14. Miscellaneous

14.1. Entire Agreement

This Agreement, together with the Privacy Policy and the Responsible Gaming Policy, constitutes the entire agreement between the Company and the Player with respect to the use of the Platform and supersedes all prior understandings, representations, warranties, or agreements — whether oral or written — relating to the same subject matter.

14.2. Severability

If any provision of this Agreement is found by a court or regulatory body of competent jurisdiction to be invalid, unlawful, or unenforceable to any extent, that provision shall be severed from the remainder of the Agreement. The remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law. The Company will endeavour to replace any severed provision with a valid provision that reflects as closely as possible the original commercial intent.

14.3. Waiver

The Company's failure to exercise or enforce any right or provision under this Agreement shall not constitute a waiver of that right or provision. Any waiver must be expressed in writing and signed by a duly authorised representative of the Company to be effective.

14.4. Assignment

You may not assign, transfer, or sub-license any of your rights or obligations under this Agreement to any third party. The Company may assign its rights and obligations hereunder — for example, in the event of a corporate restructuring or acquisition — provided that any such assignment does not materially prejudice your rights under this Agreement. The Company will endeavour to provide reasonable notice of any such assignment.

14.5. Force Majeure

The Company shall not be liable for any failure or delay in the performance of its obligations under this Agreement to the extent such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to natural disasters, acts of war, governmental actions, strikes, Internet infrastructure failures, pandemics, or prolonged power outages. The Company will resume performance as soon as reasonably practicable after the force majeure event ceases.

14.6. Language

This Agreement is made in the English language. In the event of any conflict between a translated version of this Agreement and the English language version, the English language version shall prevail.

14.7. Contact Information

For general inquiries and support, please contact us at: support@alevbet-cy.com.
For privacy, data protection, or compliance matters, please contact our Data Protection Officer at: privacy@alevbet-cy.com.

Frequently Asked Questions (FAQ)

Q1: What is the minimum age to play on Alevbet?

You must be at least 18 years old to register and play on Alevbet. We verify age during registration and may request official documentation at any time. Accounts confirmed as belonging to minors will be closed immediately.

Q2: How long does it take to process a withdrawal?

Processing times vary by payment method. E-wallets such as Skrill and Neteller are typically processed within 0–24 hours after your Account has passed KYC verification. Card withdrawals typically take 1–5 business days, and bank transfers may take up to 5 business days. All requests are subject to a 24-hour internal pending period.

Q3: Can I have more than one Account?

No. Each Player is permitted to hold only one Account at a time. Holding multiple Accounts — under any name or with any payment method — constitutes a breach of this Agreement and may result in the permanent closure of all associated Accounts and the forfeiture of all Balances.

Q4: How do I activate a deposit limit or self-exclude?

You can activate deposit limits, loss limits, session limits, or a self-exclusion directly from your Account settings under the Responsible Gaming section. Alternatively, contact our support team at support@alevbet-cy.com and we will apply the tool of your choice within 24 hours. Full details are available at /responsible-gaming.

Q5: What documents are required for KYC verification?

Standard KYC requires proof of identity (passport, national ID card, or driver's licence) and proof of address (a utility bill or bank statement dated within the last three months). Depending on the amount and frequency of transactions, we may also request documentation confirming your source of funds or source of wealth. For further information, please refer to Section 3.4 of this Agreement or contact support@alevbet-cy.com.

Q6: What happens if a game crashes mid-round?

In the event of a disconnection or crash, our system records the game state at the moment of interruption. Upon reconnection, you will typically be able to resume or settle the round from that recorded state. If the technical fault is on our side and the round cannot be completed, it will be voided and your stake returned. See Section 7.3 for the full policy.

Q7: How do I file a formal complaint?

Begin by contacting our support team at support@alevbet-cy.com. If your concern remains unresolved, escalate to compliance@alevbet-cy.com for a formal review. We commit to acknowledging formal complaints within 24 hours and providing a full written response within ten business days. Disputes about specific transactions must be raised within 90 days. See Section 11 for our complete Dispute Resolution procedure.